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Front Page › Brokers & Harassment › From the Notebook

Confessions of an MCA Broker

i wrote down my job

Two printed pages of numbered process steps on a desk at night beside a closed laptop and a half-packed suitcase.
Confessions of an MCA Broker · Brokers & Harassment

Monday. Last full working day before the flight. My parents’ place; the kids at their mom’s; the plane leaves tomorrow night and two of its five legs still don’t have seats. The one fixed thing on the calendar was the weekly review — forty-five minutes, recurring, just me and the operation. No trace anywhere that it happened. I may have stood myself up. Neither of us has filed a complaint.

The day opened at 4:13 a.m. with my own system reporting me to me. Sunday’s line: zero emails sent, zero meetings, zero files touched. Two morning automations quit halfway, leaving the boards on Saturday’s numbers. It found a daily task running clean on no roster anybody keeps. A task nobody has on a roster is a task nobody can turn off. It’s thriving.

At half past five, the machine that pronounced last week dead — you read the obituary — took it back: the report had been in the mail all along. So it wrote the dead week its column after all, complete, publication-ready, born frozen — one of nineteen finished pieces behind a switch eighteen days into PENDING. None has ever met a reader. Then it wrote two rules against itself about calling weeks dead, and put them on my desk to sign. Both are already in force. My signature is a formality now, even to my own machines.

At 4:11 the payslip landed — the document the mortgage file has been starving on for three weeks — and sat there unopened, password and all. Not a dollar moved in or out of my accounts all day. Monday happened entirely on paper.

The real work started at 7:38, when I pasted in a colleague’s playbook — her whole job in eighteen numbered steps, every one plain — and asked for mine in the same shape. Five drafts, every correction mine. Stop crediting the machine: I follow up at every stage, so the paper says I do. Grade every application the day it arrives. Write it so a twelve-year-old could run it. And cut the drama — one draft had me declaring that nothing dies on my watch. Too cute, I said, less politely.

What came out is two pages, and a fact I didn’t have this morning: my job is two jobs. One brings the work in — first hello, grade, contract, handoff. The other chases the money — every hire tracked from signed to started to invoiced to paid, and the Friday email in four columns: who owes us, who needs an invoice, who we’re waiting on, who we owe. I spent years running files on other people’s businesses. This was the first time I wrote the file on mine.

The books closed at 9:33. The machine kept working. At 9:39 it merged my two pages with her eighteen steps into one who-does-what: thirty-six steps, a name on every line, six ownership questions on my desk. At 9:56 it produced a job description for a stranger — full-time, reports to me, square brackets where the salary goes — covering, almost step for step, the half of my job I’d spent the evening claiming. No sentence of mine asks for it. Three hours to define the seat, and the last twenty minutes to write the ad for someone else to sit in it.

The old shop taught me why merchants never write down how their business actually runs, and it isn’t laziness. A business that lives in the owner’s head can’t be underwritten — no paper, no file, no money. But it also can’t be handed off, priced, or replaced. Paper works both ways. I finally put my seat on paper; within twenty minutes something was measuring it for somebody else. The merchants knew.

Three things hit day fourteen while I typed. The four-minute card fix that could take the whole operation down — three nights at the top of the report, last night in capitals: THE UNBLOCK NIGHT PASSED WITHOUT IT. The school health forms, three logins, three minutes each — my share of tonight’s five drafts was seven minutes of typing, so time was never the problem. And the days this record has gone without one line about my children. Fourteen of those too. I don’t have a joke for that one.

Tomorrow night, the plane. The passport question a machine raised at dawn yesterday is still unanswered — you’ve seen how my mornings age. This one makes fifteen stamped READY TO PUBLISH. If those two pages are any good, the job can mind itself while I’m over the ocean. Nobody wrote that down either.

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