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By MCAFax

Front Page › Brokers & Harassment › From the Notebook

Stop the Calls

Stop the Calls, Part 15: their AI voice called your AI receptionist. Now what?

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Two telephone receivers lie face-to-face on a wooden desk with their coiled cords tangled together under a spotlight.
Stop the Calls · Brokers & Harassment

"Hi there! This is the funding desk. Great news, your business is pre-approved."

The voice is warm. It never says um. Your screener asks who is calling, and the voice talks right over the question. You are not on the line. Two machines are deciding your afternoon.

This is Part 15. Part 5 set up the screener and its greeting (https://mcafax.com/notebook/stop-the-calls-part-5-call-screening). Today: the rules the FCC already applies when the caller is an AI voice, and the stop script to give your receptionist for that call. New here? Every part is at https://mcafax.com/notebook/series/stop-the-calls

General information, not legal advice.

What the FCC already decided

In February 2024 the FCC ruled that calls using AI-generated voices, including voice cloning, use an "artificial" voice under the Telephone Consumer Protection Act (TCPA). That puts them under the same rules as prerecorded robocalls. The caller needs your prior express consent, and for telemarketing, prior express written consent. Ruling (FCC 24-17): https://docs.fcc.gov/public/attachments/FCC-24-17A1.pdf

The same ruling points to two duties in 47 CFR 64.1200(b). Every artificial or prerecorded voice message must state clearly, at the beginning, who is responsible for the call. A telemarketing message must also offer an opt-out so you can ask them to stop calling your number. Rule text: https://www.ecfr.gov/current/title-47/chapter-I/subchapter-B/part-64/subpart-L/section-64.1200

Now the honest limits. The consent rule in the statute covers cell phones, residential lines, and a few special lines (47 U.S.C. 227(b)(1)(A) and (B)): https://www.law.cornell.edu/uscode/text/47/227. A dedicated office landline may get less protection. The National Do Not Call Registry is for personal numbers, not business lines: https://consumer.ftc.gov/articles/national-do-not-call-registry-faqs. And your phone cannot prove a voice was AI. Your log records what the caller said and did.

The tactic: the bot-to-bot stop script

Paste this into whatever answers your shop line, after the Part 5 greeting:

"This line does not take calls about funding, working capital, or cash advances. Is this a live person or an automated voice? What is the legal name of the company responsible for this call? Put this number on your do-not-call list and do not call again. If you offer an opt-out, say it now."

Then give it four rules:

  1. Never warm-transfer a funding caller. "Returning your call" and "about your file" are not reasons to ring you. Take a name, company, and callback number. You call back only numbers you already have.
  2. Record the answer to "live or automated," word for word. No answer is an answer too.
  3. Note whether the company was named at the start of the call or only after it was asked.
  4. Flag any opt-out the caller names, such as "press 9" or a phone number. If your screener can't press keys, the flag tells you to use it yourself.

Add four columns to your log

Extend the Part 3 log (https://mcafax.com/notebook/toolkit/call-log-template):

  1. Voice: said live, said automated, or no answer.
  2. Named at start: yes or no.
  3. Opt-out offered: key, word, number, or none.
  4. Opt-out used: date and time.

That fourth column matters more soon. On Oct 1, 2026 the FCC released FCC 26-67, which lets callers designate an exclusive opt-out method, such as a key-press opt-out on the call, as long as they disclose it clearly. It takes effect 30 days after Federal Register publication, which had not happened as of Oct 17, 2026. Order: https://docs.fcc.gov/public/attachments/FCC-26-67A1.pdf. The habit now: use the method they name, and log it.

Your checklist

  1. Paste the stop script after your screener greeting.
  2. Turn off warm transfers for anyone pitching funding.
  3. Add the four columns and fill them from transcripts every Friday.
  4. Use any opt-out a caller names, then log it.
  5. Still calling? Send the written stop (https://mcafax.com/notebook/toolkit/cease-and-desist-letter) then report it: https://www.donotcall.gov/report.html for unwanted calls, https://reportfraud.ftc.gov if money was lost, and https://consumercomplaints.fcc.gov for robocalls.

More rights: https://mcafax.com/notebook/series/know-your-rights and https://mcafax.com/notebook/stop-mca-broker-calls

Coming in Part 16: the calls slow down and the emails start. What the federal email rules let you demand.

Questions readers actually ask

Are AI voice robocalls legal?

The FCC treats an AI-generated voice as an "artificial" voice under the TCPA, so the caller needs prior express consent, and prior express written consent for telemarketing (FCC 24-17).

Does this protect my business landline?

Maybe less. The statute's consent rule covers cell phones, residential lines, and a few special lines (47 U.S.C. 227(b)(1)). Office landlines may get less protection.

How do I know the voice is AI?

Often you can't. Have your screener ask, record the answer, and note whether the company was named at the start.

What must an AI voice tell me?

Under 47 CFR 64.1200(b), who is responsible for the call, stated at the beginning. Telemarketing messages must also offer an opt-out.

Should my receptionist press the opt-out key?

If it can, yes. If not, flag the key and use it yourself. Log the date and time.

Where do I report AI voice calls?

Unwanted calls: https://www.donotcall.gov/report.html. Robocalls and spoofing: https://consumercomplaints.fcc.gov. Money lost: https://reportfraud.ftc.gov

More from Stop the Calls

The series →

Stop the Calls, Part 14: when the "local" number is not local at all

Your Rights & the Law · Oct 16

Stop the Calls, Part 13: ask your carrier to block, then whitelist the real ones

Your Rights & the Law · Oct 15

Stop the Calls, Part 12: which form do you file when they won't stop?

Your Rights & the Law · Oct 14

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